Re: Telephone Renewal System and confidentiality issues / is TRScustomizable, can it be downsized ?

[Heidi Bruss <brussh@xxxxxxxxxx>]

Jim,

We do not have the telephone renewal system here at Suburban Library System but I
have to agree with you about the PIN.  We require it to view a patron record and
place requests in the OPAC.  Therefore it would stand to reason that it should be
required in the telephone renewal system.

Heidi Bruss
SWAN Field Consultant
Suburban Library System
Burr Ridge, IL
630-734-5125
brussh@xxxxxxxxxx

Jim Gingery wrote:

> ListServ,
>
> I sent this out a couple of weeks ago but received no response. Trying
> again. Do any of you agree that a PIN should be required (or at least an
> option) for Telephone Renewal System ? I was told by III that no one has
> raised this as a concern and it would have to come in as an enhancement
> request. I would think a PIN requirement in TRS would be seen as a
> necessary optional component so as to make it consistent with online option
> of PIN or not.
>
> I am also wondering if any of you have customized TRS so that only the
> option to
> To renew items, press "1 remains." We are considering eliminating options
> 2,3,4 from the sequence [see below] (since no PIN is possible), but we are
> concerned about ramifications if we try to eliminate options from TRS.
>
> III ListServ,
>
> We are about ready to implement Telephone Renewal System and some of our
> directors are concerned about confidentiality issues. TRS in Release 2001
> now allows you to do the following by simply entering a patron barcode :
>
> To renew items, press "1."
> To hear a list of checked out titles, press "2."
> To hear a list of titles on hold, press "3."
> To hear a list of outstanding charges, press "4."
> To return to the Main Menu, press "star."
>
> Since TRS does not use a PIN, library directors are concerned that
> potential confidentiality issues could be raised if someone got there hands
> on a barcode. Also child confidentiality issues are being raised, since TRS
> speaks titles.
>
> Have any of you wrestled with this issue when implementing TRS ? Any
> suggestions ?
> ___________________________________________________________________
>
> Jim Gingery                    Technology Coordinator
> jim.gingery@xxxxxxxxxx   Milwaukee County Federated Library System
> (414) 286-5934          709 North Eighth St.
> (414) 286-3209 fax             Milwaukee, WI  53233-2414
> ___________________________________________________________________
>
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