Telephone Renewal System and confidentiality issues

[Jim Gingery <jim.gingery@xxxxxxxxxx>]

III ListServ,

We are about ready to implement Telephone Renewal System and some of our 
directors are concerned about confidentiality issues. TRS in Release 2001 
now allows you to do the following by simply entering a patron barcode :

To renew items, press "1."
To hear a list of checked out titles, press "2."
To hear a list of titles on hold, press "3."
To hear a list of outstanding charges, press "4."
To return to the Main Menu, press "star."

Since TRS does not use a PIN, library directors are concerned that 
potential confidentiality issues could be raised if someone got there hands 
on a barcode. Also child confidentiality issues are being raised, since TRS 
speaks tiles.

Have any of you wrestled with this issue when implementing TRS ? Any 
suggestions ?

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Jim Gingery	    	       Technology Coordinator
jim.gingery@xxxxxxxxxx  	Milwaukee County Federated Library System
(414) 286-5934 	    	709 North Eighth St.
(414) 286-3209 fax  	       Milwaukee, WI  53233-2414
___________________________________________________________________