RE: MilCirc has gone AWOL

[Tony Bandy <TonyB@xxxxxxxxxx>]

Hi Fred,


Thought I would pitch in my two cents for what it's worth...


1. Check your limit network access table for the IP address for your
affected machine(s)

2. At some point are you going thru a firewall?  If you are internal,
probably not, but 
if at some point your packets are going thru one, they need to open the
ports.

3. Try logging in under the Admin. account and see if it still breaks.

4.  If you can get a screen dump/shot of the DOS box, sometimes has valuable
messages.




Just some thoughts..mine only...


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Tony Bandy, MLS
tonyb@xxxxxxxxxx
Sys. Admin. OPAL
OHIONET
1500 West Lane Ave.
Columbus, OH  43221-3975
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-----Original Message-----
From: FREDRIC D. MCKINNEY [mailto:MCKINFD@xxxxxxxxxx]
Sent: Friday, November 30, 2001 1:10 PM
To: 'innopac@xxxxxxxxxx'
Subject: MilCirc has gone AWOL


For about the past week or so, we've had the worst time in the world getting
MilCirc to run.  What happens is, whenever we try to start up MilCirc, it
will start acting like its Java stuff is loading in that black window (on a
Windows NT system, we just now upgraded it to Windows 2000 but are still
having this problem), and then the program just quits -- no error message,
no GPF, no nothing -- it's at this point that MilCirc just plain goes AWOL.
We've tried un-installing and re-installing MilCirc several times and have
tried re-downloading it from III's website several times as well, and
nothing whatsoever seems to work.  Sometimes we will get as far as the login
prompt, and then it will say that it can't connect to the server and then
goes AWOL.

This is happening, of course, at the circulation desk computer.  We also
tried this with the computer at the reference desk with the same results.
One of our IT guys came in this morning and sat down at a computer for
student use that he tried it on, and it worked, and even that was after
several failed attempts.  I can't help but wonder if it's going to act up
again if we try it again later.  If it seems to run reliably, with the
director's permission, we may move that computer to the circulation desk,
who knows?

In the meantime, until we can find out just what is wrong here, I have
suggested just using the telnet connection (which we can connect to just
fine) to our Innopac catalog, but none of the rest of my co-workers will
hear of it.  I'm the only one around here that's a telnet advocate when it
comes to anything involving III other than the web-based catalog, because I
volunteered once at a library that used III, and other than the web-based
catalog, everything else there was purely telnet-based, which is why I feel
perfectly at home with it, but around here, nobody else does and they don't
want to hear about it! (it gets lonely around here on occasion LOL)

One factor I have been wondering about regarding the MilCirc problem is that
last Tuesday night, November 20th, there was an accident on a nearby freeway
that knocked out a light pole and plunged us and the area around us into a
blackout.  Here at Missouri Baptist, we have a backup generator that kicked
in, but none of our computers are connected to it.  However, some of our
lights were connected to it, while other lights glowed only very dimly on
the backup generator.  Is it possible  that the blackout may have had
something to do with our MilCirc woes?  After all, almost all of our
computers were on at the time of the blackout, and I can't help but wonder
if that might have something to do with it.

Anyhoo, has anyone else had this problem, where MilCirc starts up and then
goes AWOL, usually without an error message?  If anyone knows what's going
on here and has some tips for me on how to solve this one, I will be
eternally grateful.  Thanks in advance!

Fred McKinney                    Jung-Kellogg Library
A/V Cataloging,                  MO Baptist College
Reference, & Systems             St. Louis, MO USA

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