PERIODIC POSTING: INNOPAC List Netiquette
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- Date: Sun, 30 Sep 2001 19:00:01 -0600 (MDT)
- From: listmaster@xxxxxxxxxx
- Subject: PERIODIC POSTING: INNOPAC List Netiquette
This is a posting of <http://innopacusers.org/list/list_etiquette.html>:
INNOPAC List Etiquette
Last modified: Tue, 25-Jul-2000 11:12 MDT
The Innovative Users Group offers a discussion list to its members for
sharing information about its activities and for its members to share
ideas and questions about the Innovative system. The list is open to
anyone who wishes to subscribe (e.g., Innovative customers and staff,
non-Innovative customers, and Innovative's competitors). The list
includes over 2,200 subscribers from around the world. Below, we offer
some thoughts on the "do's and don'ts" of the IUG mailing list.
1. Contact the Innovative Help Desk or your local INNOPAC/Millennium
system administrator with problems or questions about your system
before you post to the list. The Help Desk is staffed with many
qualified individuals who are trained to troubleshoot system
problems. They have detailed information about your system
(software version, hardware used) and are trained to solve your
problems. You may also post problems to the list but keep in mind
that what works in one library may not necessarily work in another
due to slight software and hardware variations. Always include
your software version in your message.
2. Treat private e-mail from Innovative staff as confidential
information as you would any other publication from the company.
It is okay to summarize key points from the message or to simply
say that the help desk staff helped you solve a similar problem
without mentioning specific staff member names. It is also okay to
refer to your call tracking number so that other sites may use
that information when contacting Innovative. Innovative staff work
in teams and singling out one member of the staff in a public
forum inhibits their ability to work as a team.
3. Do not post Innovative's "private e-mail list" messages to the
User's Group e-mail list. Innovative set up the private e-mail
list in response to requests from the user community to be more
proactive in notifying customers of updates and news from
Innovative. When you signed up for their e-mail list, you agreed
not to distribute messages outside your library staff. Please help
us continue to foster the open communication paths between
Innovative and us, their customers, and respect the terms of the
information distributed via Innovative's private e-mail list.
4. Don't quote sections of the User Manual to the list. If you found
something useful in the manual that you want to share, simply give
the release number of the manual you are using and the record
number in your message. You can find the record number of a
section of the manual by selecting the "Go to..." option under the
"Search" menu of Folio Views; the same option can be used to jump
to a specific record number.
5. Be careful when explaining where to make system changes. It may be
enough to simply say "make the change in the Systems Options table
for Circulation" rather than giving a road map to the systems
options area from the main menu. This may cause a system security
breach if passwords are compromised on your system.
6. Check to whom your message is being sent. If you are replying to a
message posted on the list, think before replying to the whole
list. Replying to the list is certainly encouraged when the
information is part of a discussion. Check your e-mail program's
settings to see what is the "Reply" address default. You may want
to change it from "Reply-to" to "From" if possible. Reply off-list
if your response falls into one of these categories:
+ Your response is personal in nature.
+ Your response falls into the "Me too" category.
+ Your response reflects personalized features of your system.
If you are using specific features of the system in a way
that is different than the majority of users, you may confuse
the issue more than help it.
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July 25, 2000