Re: freezing terminals

[May Anstee <m-anstee@xxxxxxxxxx>]

Sarah:  I cannot help you with the freezing, but can tell you we added Advanced Keyword Searching
several months ago and had no trouble with our terminals freezing.

Good luck
May Anstee
Helen Plum Library
Lombard, IL 60148



Sarah Blake wrote:

> Greetings, all!
>
> Here at our library, we are (still) running 24 Wyse "dumb" terminals.  5 or so of these are are
> used in staff areas.  The other 19 are public OPACs, and are spread throughout the library.  3 of
> the 19 public terminals have attached printers.  For the others, we've allowed only the "print to
> email" function.  These same terminals and our two terminal servers have been in constant use
> for the past 6 years.  (Constant meaning that they're never turned off)
>
> Now that you know the setup, here's the problem:
>
> For the past few weeks, I've had to restart every public terminal in the building at least once a
> week.  Before this, the 16 without printers were virtually maintenance-free.  The 3 with printers
> attached "froze" regularly, usually due to patrons turning off or pausing the printer.  About 90% of
> the time, when the printer was reset or turned back on, the terminals would print out whatever
> was stuck in their limited memory, and return to normal.
>
> Staff terminals haven't had any trouble.
>
> The restarting of terminals I've had to do is more annoying than anything else, but I can't help but
> wonder if there's an easy fix out there, or at least a reason why it's suddenly begun happening.
>
> The only system change we've made recently is the addition of Advanced Keyword Searching.
>
> Anyone know why this freezing of terminals is happening, or what I can do to fix it?
>
> Thank you,
>
> Sarah Blake
> Systems Coordinator
> Torreyson Library
> University of Central Arkansas
> Ph:(501)450-5230
> Email: sblake@xxxxxxxxxx
> http://library.uca.edu
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--
May Anstee     Helen M. Plum Memorial Library
Head, Technical Processing   110 W. Maple St.
Automation Coordinator   Lombard, IL 60148

  email   m-anstee@xxxxxxxxxx
  Phone (630) 627-0316
  Fax (630) 627-0336
  <http://plum.lib.il.us>