Patron circ error with MilCirc
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
- Date: Mon, 13 Aug 2001 11:03:42 -0500
- From: jhammer@xxxxxxxxxx
- Subject: Patron circ error with MilCirc
Just in case you missed this, I thought it worthwhile to know.
At 09:31 AM 8/13/01 -0600, you wrote:
>I have seen evidence of this problem for some time. It seemed very
>elusive and took me quite awhile to pin down. I can now reproduce the
>problem exactly this way -
>look up patron record
>Scan Item A to checkout.
>Error message comes up - "Borrower cannot checkout item because Borrower's
>registration has expired."
>Click do not override.
>Scan Item B to checkout.
>The screen displays barcode B with title A. At this point, if I close
>the patron record and then reopen it, I see that title A was checked out
>to the customer but not item B.
>This may occur in other situations, too, but this is what I can verify. I
>have reported this to III.
>I have issued the following workaround to staff -
>If you wand book A and book B and then notice an expired card message,
>take care of the message as usual and then wand book A again. Since the
>system seems to "save" the first barcode even after you have taken care of
>the expired card message, you must wand book A as the next thing you check
>out. Then you're clear for wanding the rest of the items.
>We have noticed this behavior for several months at least. We are
>currently on Release 2001 but it was a problem under Release 2000 also.
>Fort Collins Public Library
>201 Peterson St.
>Fort Collins CO 80524
>On Sat, 11 Aug 2001, McClellan Jr., Michael C. wrote:
>> We have had several instances of a rather unusual problem with due date
>> slips in MilCirc. The item barcode for one item gets repeated for a
>> different item. That is item one is scanned. Item two gets scanned.
>> the session. The due date slip prints. The barcode number of item one is
>> also listed under item two. However the listed titles are printed
>> correctly, only the barcode is in error. No, it's not a case of two items
>> having the same barcode. Has happened at two different agencies. When you
>> go back into the patron record and print a listing of current check outs,
>> everything looks and prints fine. The item barcode number does not repeat.
>> I have opened a call with the Help Desk. I was curious if anyone else had
>> experienced this. We are on MilCirc 3.10.
>> Michael McClellan
>> Circulation Department Supervisor
>> Minneapolis Public Library
>> 300 Nicollet Mall
>> Minneapolis, MN 55401
>> This message was distributed through the Innovative Users Group INNOPAC
>> Private replies: "McClellan Jr., Michael C." <MMcClellan@xxxxxxxxxx>
>> Public replies: INNOPAC@xxxxxxxxxx
>> Archives: http://innopacusers.org/list/archives/
>This message was distributed through the Innovative Users Group INNOPAC list.
>Private replies: Carol Gyger <gyger@xxxxxxxxxx>
>Public replies: INNOPAC@xxxxxxxxxx
This message was distributed through the Innovative Users Group INNOPAC list.
Private replies: jhammer@xxxxxxxxxx
Public replies: INNOPAC@xxxxxxxxxx