Patron circ error with MilCirc

[jhammer@xxxxxxxxxx]

Just in case you missed this, I thought it worthwhile to know.

John H.

At 09:31 AM 8/13/01 -0600, you wrote:
>Michael,
>
>I have seen evidence of this problem for some time.  It seemed very
>elusive and took me quite awhile to pin down.  I can now reproduce the
>problem exactly this way -
>
>In MilCirc,
>look up patron record
>Scan Item A to checkout.
>Error message comes up - "Borrower cannot checkout item because Borrower's
>registration has expired."
>Click do not override.
>Scan Item B to checkout.
>
>The screen displays barcode B with title A.  At this point, if I close
>the patron record and then reopen it, I see that title A was checked out
>to the customer but not item B. 
>
>This may occur in other situations, too, but this is what I can verify.  I
>have reported this to III.
>
>I have issued the following workaround to staff -
>
>If you wand book A and book B and then notice an expired card message,
>take care of the message as usual and then wand book A again.  Since the
>system seems to "save" the first barcode even after you have taken care of
>the expired card message, you must wand book A as the next thing you check
>out.  Then you're clear for wanding the rest of the items.
>
>We have noticed this behavior for several months at least.  We are
>currently on Release 2001 but it was a problem under Release 2000 also.
>
>cg
>
>Carol Gyger
>Systems Administrator
>Fort Collins Public Library
>201 Peterson St.
>Fort Collins CO  80524
>(970)221-6716
>gyger@xxxxxxxxxx
>
>On Sat, 11 Aug 2001, McClellan Jr., Michael C. wrote:
>
>> We have had several instances of a rather unusual problem with due date
>> slips in MilCirc.  The item barcode for one item gets repeated for a
>> different item.  That is item one is scanned.  Item two gets scanned.
Close
>> the session.  The due date slip prints.  The barcode number of item one is
>> also listed under item two.  However the listed titles are printed
>> correctly, only the barcode is in error.  No, it's not a case of two items
>> having the same barcode.  Has happened at two different agencies.  When you
>> go back into the patron record and print a listing of current check outs,
>> everything looks and prints fine.  The item barcode number does not repeat.
>> I have opened a call with the Help Desk.  I was curious if anyone else had
>> experienced this.  We are on MilCirc 3.10.
>> 
>> Michael McClellan
>> Circulation Department Supervisor
>> Minneapolis Public Library
>> 300 Nicollet Mall
>> Minneapolis, MN  55401
>> 612-630-6042
>> --
>> This message was distributed through the Innovative Users Group INNOPAC
list.
>> Private replies:  "McClellan Jr., Michael C." <MMcClellan@xxxxxxxxxx>
>> Public replies:   INNOPAC@xxxxxxxxxx
>> Archives:  http://innopacusers.org/list/archives/
>> 
>
>--
>This message was distributed through the Innovative Users Group INNOPAC list.
>Private replies:  Carol Gyger <gyger@xxxxxxxxxx>
>Public replies:   INNOPAC@xxxxxxxxxx
>Archives:  http://innopacusers.org/list/archives/
>
--
This message was distributed through the Innovative Users Group INNOPAC list.
Private replies:  jhammer@xxxxxxxxxx
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Archives:  http://innopacusers.org/list/archives/