RE: Telephone Renewal for large systems - 2 lines or 4 lines ?

["Said Shafik" <sshafik@xxxxxxxxxx>]

Debi,
I have also some questions for you regarding the TRS:
1- Did you do any changes in the "Logic PBXpert software" that runs the TRS? For example, did you try to change any of the tone or the timing settings?
2- When you recorded your own messages to replace the TRS system, was the length of the message the same ? Or it did not matter?
3- Where did you put your TRS related to the Firewal if you have it? 

Thanks

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Said  Shafik
Information Technology  Department
Arlington Heights Memorial Library
500 N. Dunton Avenue
Arlington Heights, IL 60004 USA
Phones: Home (847)806-6679 Office (847)506-2652
Faxes   : (847)506-2650, (847)506-2655
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

>>> DKrimm@xxxxxxxxxx 07/31/01 08:49PM >>>
Jim,
     We purchased the system with 4 lines but are currently only using
two lines.  Our circ per year is 3.5M+.  And I've not heard any
complaints about busy lines.
     I like the product.  Out of box it was basically plug and play.
Most of the pre-recorded messages work for us and I only rerecorded 4 or
5 of them to make it unique to Alameda County.  The software is setup on
a Windows NT platform and has until recently been problem free, (we've
had it for about 10 months).  Recently we've had the system freeze with
a reboot required on the average of at least once a week, an easy fix
but I'm in a watch and see mode.  Our patron's love it because the're
usually the ones telling us it's not answering calls.  With Release 2001
it will speak messages that actually include titles (see your R2001 for
further detail).  I've just asked that this be turned on for us so I'm
not able to address how it works.
     On another note we have had patrons say they renewed on the
TelRenew system and then end up with the items not renewing.  I have
mixed feelings about whether these are true stories but I have opened a
call with III about a recent complaint around this issue.
     Unlike TNS which requires you remove the TNS machine to a quite
area to rerecord messages, Telephone Renewal allows you to dial into the
system by phone to change the messages.  As for ease of use it far
surpasses TNS.  TNS does alot of things "blindly" where as with
Telephone Renewal you can actually watch calls in progress and the
messages in use.
     Let me know if you have other questions.    

> -----Original Message-----
> From:	Jim Gingery [SMTP:jim.gingery@xxxxxxxxxx] 
> Sent:	Saturday, July 28, 2001 2:03 PM
> To:	INNOPAC@xxxxxxxxxx 
> Subject:	Telephone Renewal for large systems - 2 lines or 4 lines
> ?
> 
> 
> III ListServ,
> 
> We are going to purchase the Telephone Renewal product from III, and
> we are 
> wondering whether we will need 2 lines or 4 lines. We circulate about
> 7M 
> per year. My anticipation would be 4 lines, but if there are any large
> 
> circulating libraries that think 2 lines is enough, I would like to
> know.
> 
> Also, do you like the Telephone Renewal product ? I would like to hear
> from 
> anyone who uses Telephone Renewal. How does it compare in ease of use
> to 
> TNS (Telephone Notification Service) ?  We have been using TNS for a
> couple 
> of years now and like it.
> ___________________________________________________________________
> 
> Jim Gingery	    	       Technology Coordinator
> jim.gingery@xxxxxxxxxx  	Milwaukee County Federated Library
> System
> (414) 286-5934 	    	709 North Eighth St.
> (414) 286-3209 fax  	       Milwaukee, WI  53233-2414
> ___________________________________________________________________
> 
> 
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> Private replies:  Jim Gingery <jim.gingery@xxxxxxxxxx>
> Public replies:   INNOPAC@xxxxxxxxxx 
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--
This message was distributed through the Innovative Users Group INNOPAC list.
Private replies:  "Krimm, Debi" <DKrimm@xxxxxxxxxx>
Public replies:   INNOPAC@xxxxxxxxxx 
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This message was distributed through the Innovative Users Group INNOPAC list.
Private replies:  "Said Shafik" <sshafik@xxxxxxxxxx>
Public replies:   INNOPAC@xxxxxxxxxx
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