Re: III telephone renewal product

["Elizabeth Swift" <eswift@xxxxxxxxxx>]

From the preliminary list of Release 2001 Enhancements, it says that it will
"speak" the titles instead of the barcode numbers of the items that a patron has
checked out and on hold, and list the patron's outstanding charges.


"McClellan Jr., Michael C." wrote:

> We were one of the first libraries to install the III telephone renewal
> module and I'm wondering if it has changed at all.  One of our standard
> patron complaints is the fact that the system can not tell them why the
> particular item can not be renewed.  That the current item status can not be
> used to trigger an appropriate message.  Such as the item is on hold and can
> not be renewed or This item has already been renewed the maximum number of
> times.  A different message instead of the "Barcode is invalid" message that
> comes with the system.  Yes, I do realize that you can customize the
> messages, but that is a temporary solution.  It makes more sense to trigger
> appropriate messages.  Is this still the case with the current product and
> does the upcoming enhancements include any changes to TeleRenewal?
>
> Michael McClellan
> Circulation Department Supervisor
> Minneapolis Public Library
> 300 Nicollet Mall
> Minneapolis, MN  55401
> 612-630-6042
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> Private replies:  "McClellan Jr., Michael C." <MMcClellan@xxxxxxxxxx>
> Public replies:   INNOPAC@xxxxxxxxxx
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--
Elizabeth E. Swift
System Librarian
Jefferson County Library Cooperative
2100 Park Place
Birmingham, AL 35203-2794
eswift@xxxxxxxxxx
Tel. 205.226.3722
Fax 205.226.3729
http://www.jclc.org


--
This message was distributed through the Innovative Users Group INNOPAC list.
Private replies:  "Elizabeth Swift" <eswift@xxxxxxxxxx>
Public replies:   INNOPAC@xxxxxxxxxx
Archives:  http://innopacusers.org/list/archives/