Re: billed and lost items

[Claudia Chester <cchester@xxxxxxxxxx>]

Dear Caroline,

I haven't seen any responses to your query, so I'll take a stab at it.

At 04:21 PM 1/26/2001 -0800, Caroline Susta wrote:
>Dear Innopacusers,
>If you purchase or receive a replacement copy for a billed or lost 
>item, do you suppress the item whose status is billed or lost?

Yes, but not until the replacement is received.

  How 
>long do you generally wait before trying to acquire a replacement 
>copy for a billed item?

We generate a list twice a year of items that have been overdue (hence
billed) for 6 months or more. This list is circulated to our selectors who
decide whether or not to replace the item. If we're not going to replace
them, we add a note to the item record explaining why (OP, out of date, not
replaced, etc.) and suppress the item.

For a lost item?  

The only lost and unbilled items in our system are those which have been
missing for 6 months. Once they reach this status, we follow the procedure
above. In addition, we discard the items we don't replace (since they're
not attached to a patron record).

While you are waiting, do 
>you leave the billed or lost item record unsuppressed?

Yes, otherwise, in the case of it being the only copy, we'd have to
suppress the bib, since we use virtual items to indicate 'to be ordered' in
our system.

 Would you 
>ever change the status of a billed or lost item to missing?

I don't know if we've ever done this, but it's conceivable that if a patron
were able to convince us that they really didn't have an item that was
billed to them we could do that.

As a matter of clarification, we never delete valid item records from our
system as a way of maintaining a virtual shelflist.

Hope this helps.
 
>Thanks and have a great weekend! 
>Caroline Susta
>
>________________________________________
>Caroline Susta, Circulation Manager
>Mendik Library, New York Law School
>57 Worth Street
>New York, NY 10013
>Voice: 212-431-2838
>Fax: 212-965-8839
>mailto:csusta@xxxxxxxxxx
>--
>This message was distributed through the Innovative Users Group INNOPAC list.
>Private replies:  "Caroline Susta" <csusta@xxxxxxxxxx>
>Public replies:   INNOPAC@xxxxxxxxxx
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>
***********************************************************
Claudia Chester
Technical Services Librarian
Fisher Library
John F. Kennedy University
12 Altarinda Rd.
Orinda, CA 94563

phone: 925-258-2362
fax:   925-254-8136
cchester@xxxxxxxxxx
***********************************************************
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This message was distributed through the Innovative Users Group INNOPAC list.
Private replies:  Claudia Chester <cchester@xxxxxxxxxx>
Public replies:   INNOPAC@xxxxxxxxxx
Archives:  http://innopacusers.org/list/archives/