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Hello again
With perfect timing this problem seems to have been sorted out (by Innovative?) just after I sent my previous message but many thanks to those of you who have already replied. I can now begin the ease-down for Christmas. I would still know what Error 312 means though.
Michael Loran
-- 
Michael Loran, Library System Manager
City University
Tel: 020 7505 5650
http://www.city.ac.uk/library/