Re: WebPac Error 312

["Rick Manspeaker" <manspeaker_r@xxxxxxxxxx>]

Michael,

 

I had no problem accessing and searching your web catalog from here in West Virginia.

Hope this information can help you. Good luck.

 

Rick.

----- Original Message -----

From: Michael Loran

To: Innopacusers US list

Sent: Thursday, December 14, 2000 8:08 AM

Subject: WebPac Error 312

Hello
We have a strange problem with our Webpac at the moment: We have access to Webpac within our institution's IP range but not beyond-but we do have external telnet access. The error message that appears when connecting externally is Error 312- not one I'm familiar with and I don't think it is generated by Innopac. Try connecting for yourself: http://library.city.ac.uk/
I have of course checked the http-Limit network access function and remote host is set to 'all'. Our network people here say nothing has changed on the filters on the network and the Unix person says it's an 'application level problem'. This is a call with Innovative at the moment, but so far no response. I wonder if anybody out there has encountered a similar problem and can advise me on a possible solution- it's been like this for two weeks now and I'm beginning to get a bit twitchy.
Thanks for your time.

-- 
Michael Loran, Library System Manager
City University
Tel: 020 7505 5650
http://www.city.ac.uk/library/