hold pickup notices question

[Lesha Fossey <L.Fossey@xxxxxxxxxx>]

We print and send hold pickups once a day (in the morning). Before we send them 
we check the hold shelf to make sure the item is actually THERE! (to avoid 
delays caused by accidental re-shelving, etc). The member  of my staff who does 
this has recently (last couple of days) noticed that hold pickups (for several 
InterLibrary Loan items) are being printed for items which have already been 
checked out by the person (i.e. the person with the ILL request has checked 
their own record, seen they have an ILL pickup available, and come to collect it 
before receiving a notification). Obviously, she (and I) think it is unnecessary 
to print a hold pickup notice for something which has already been picked up! Is 
this something which has always been the case and has just not arisen (or been 
noticed by) us before? Or is it something which others have experienced/noticed 
since a particular update, etc? Any input/advice appreciated, as at the moment 
I'm not sure if it's a "problem/error" as such, or just a "feature" that we 
haven't noticed before!

Lesha

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Lesha Fossey        
Assistant Librarian, Circulation Services
University of Exeter
Stocker Road            TEL: 01392 263867
Exeter EX4 4PT          FAX: 01392 263871
EX4 4PT         E-MAIL: L.Fossey@xxxxxxxxxx

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