Re: Millennium Circulation Freezes

["David Voros" <dsv1@xxxxxxxxxx>]

Our circ desk is still using the telnet access version of circ. We use
AnzioWin as our software. The rest of us use AnzioWin and can leave it on
all day long...no problem. The circ. desk has it lock up and freeze many
times a day. Does anyone have an explanation???


----- Original Message -----
From: "Ronald Gagnon" <gagnon@xxxxxxxxxx>
To: <innopac@xxxxxxxxxx>
Sent: Wednesday, September 27, 2000 11:18 AM
Subject: Re: Millennium Circulation Freezes


> We don't believe the Millennium freezing is related to our
> telecommunications system.  We have upgraded from fractional T1 lines to
> full T1s at our libraries and no difference was noted in the freezing.
>
> We are beginning to use Millennium serials, and that exhibits a similar
> freezing pattern, while Innovative's GuiCat, our III Web Catalog, EBSCO
> and other electronic and Internet resources operating on the same network
> show no problems.  It is a Millennium software issue.
>
> We have "custom" sounds (actually they came with the system so they're not
> so custom!), some locations have disabled sounds completely but with great
> reluctance, to reduce freezing.  MilCirc really needs sounds to be used
> effectively at busy locations, and operating without them is a very
> significant handicap. The default beep really seemed to be a useless
> compromise to us, since it does not differentiate between a good action
> and a bad action, so we are not using that option.
>
> Ronald A. Gagnon, Executive Director
> North of Boston Library Exchange
> Danvers, Massachusetts
> gagnon@xxxxxxxxxx
> Ph: 978-777-8844   Fax: 978-750-8472
>
> On Wed, 27 Sep 2000, CAROLYN ROKKE wrote:
>
> > Thanks so much for your responses on the MilCirc freezing problem.
> >
> > We are at 128 mb memory & it was interesting to note that an upgrade
> > to 256 hasn't seemed to help.
> >
> > The only sound we have enabled in the system is the default beep.  Is
> > that what you mean by turning off sound - or do you have custom
> > sounds?
> >
> > We do need to do more with ping and tracert when the problem is
> > occuring - trouble is, they usually call and fax after they've
> > rebooted, because, as we all know, if there's a line at the circ desk
> > they're going to do what it takes to get going again and then complain
> > about it later.
> >
> > I'm just glad to know it's not an isolated incident for this library
system!
> >
> > Carolyn
> >
> >
> > Carolyn Rokke
> > Automation Program Manager
> > Sacramento Public Library
> > Sacramento, CA 95814
> > crokke@xxxxxxxxxx
> >
> > >>> gagnon@xxxxxxxxxx 9/27/00 6:09:43 AM >>>
> > We definitely share the freezing MilCirc problem.  We have about 200
> > MilCirc stations over 35 locations, two-thirds in public libraries and
> > one-third in academic libraries. And like Roy, our freezing occurs
> > about 3 to 4 pm each day, which coincides with his seven hour
observation.
> > All of our MilCirc stations are 128 mb of RAM -- we're trying 256 mb as
a
> > test but no difference so far.
> >
> > There is a theory that it could be related to the use of sounds in
> > MilCirc, but that's not as clear a link as we would like.  The freezing
is
> > worse with sounds, but can occur with sounds turned off as well.
> >
> > The freezing seems to occur at our busiest locations, and tapered off
some
> > during the summer as circulation volume decreased but the freezing is
> > resuming now that school is back in session.  As suggested, some
locations
> > reboot at about 2 pm, before the witching hour and the afternoon rush,
> > which buys them additional time.
> >
> > There is some debate whether the PC is frozen or just *extremely* slow.
> > Whichever, the workstation is useless.
> >
> > Being as it hits our busiest locations, it is a huge frustration, and
one
> > that we have been pressing Innovative to resolve, as we rely solely on
> > Millennium for circulation.
> >
> > Ronald A. Gagnon, Executive Director
> > North of Boston Library Exchange
> > Danvers, Massachusetts
> > gagnon@xxxxxxxxxx
> > Ph: 978-777-8844   Fax: 978-750-8472
> >
> > On Tue, 26 Sep 2000, CAROLYN ROKKE wrote:
> >
> > > Hello,
> > >
> > > We're struggling with a problem here that is becoming a bit of a thorn
> > > for us.  III has been very helpful, but they (and we) suspect that the
> > > III system is not where the problem lies.
> > >
> > > Right now, we have 169 workstations throughout our system logged into
> > > Millennium Circulation.  We are getting sporadic reports from branches
> > > that MilCirc keeps freezing up (ie, click on Save and nothing happens
> > > - can wait for several minutes, and nothing happens).  They log out of
> > > MilCirc, reboot the PC, and log back in & everything is OK - sometimes
> > > it's OK for the rest of the day, sometimes it's OK for less than an
> > > hour, and then freezes again.  Then another PC at the same branch
> > > might freeze up 30 minutes later.
> > >
> > > Three branches seem most affected today (at least, they're the ones
> > > who have called), but it can be at any branch, anywhere, anytime - it
> > > doesn't seem to just happen at our busiest times, although it happens
> > > more frequently then.
> > >
> > > We look at the III system, and it is handling all the traffic just
> > > fine, there are no transactions unprocessed, no one is running rapid
> > > update or Web access management reports, or anything else we can think
> > > of that would hog the system resources.
> > >
> > > We look at our network and it is responding quickly and reliably when
> > > we ping the branch, and I'm told there are no problems on the network.
> > >
> > > Have you run across this kind of problem?  How was it resolved?  Any
> > > leads on where we need to look next or what to look for?  We're
> > > planning on a network analysis, but know it's going to take a while to
> > > set up & I'm feeling a need for some real direction now.
> > >
> > > Appreciate any insights anyone who's "been there" might have.
> > >
> > > Thanks,
> > > Carolyn
> > >
> > >
> > > Carolyn Rokke
> > > Automation Program Manager
> > > Sacramento Public Library
> > > Sacramento, CA 95814
> > > crokke@xxxxxxxxxx
> > >
> > > --
> > > This message was distributed through the Innovative Users Group
INNOPAC list.
> > > Private replies:  "CAROLYN ROKKE" <CROKKE@xxxxxxxxxx>
> > > Public replies:   INNOPAC@xxxxxxxxxx
> > > Archives:  http://innopacusers.org/list/archives/
> > >
> >
> >
> > --
> > This message was distributed through the Innovative Users Group INNOPAC
list.
> > Private replies:  Ronald Gagnon <gagnon@xxxxxxxxxx>
> > Public replies:   INNOPAC@xxxxxxxxxx
> > Archives:  http://innopacusers.org/list/archives/
> > --
> > This message was distributed through the Innovative Users Group INNOPAC
list.
> > Private replies:  "CAROLYN ROKKE" <CROKKE@xxxxxxxxxx>
> > Public replies:   INNOPAC@xxxxxxxxxx
> > Archives:  http://innopacusers.org/list/archives/
> >
>
>
> --
> This message was distributed through the Innovative Users Group INNOPAC
list.
> Private replies:  Ronald Gagnon <gagnon@xxxxxxxxxx>
> Public replies:   INNOPAC@xxxxxxxxxx
> Archives:  http://innopacusers.org/list/archives/

--
This message was distributed through the Innovative Users Group INNOPAC list.
Private replies:  "David Voros" <dsv1@xxxxxxxxxx>
Public replies:   INNOPAC@xxxxxxxxxx
Archives:  http://innopacusers.org/list/archives/