Re: Self-Checkout

[Sharon Howells <Sharon.Howells@xxxxxxxxxx>]

Hello John,

I would be most interested in the modifications you have made to your circulation policies to avoid 'exceptions' with the self checks.

Sharon

Sharon Howells
Lending Services Co-ordinator
University of Newcastle Library
CALLAGHAN   NSW  2308   
AUSTRALIA
PH. 61 02 4921 7147
FAX. 61 02 4921 5833
EMAIL. Sharon.Howells@xxxxxxxxxx



>>> JGodfrey@xxxxxxxxxx 1/08/2000 0:40:58 >>>

Fred,

Here's the answer to your question from Albuquerque Public Library...(17
buildings, 30 self-check machines)

1. How many hours per week is your library open?

From 40 to 60, depenidng on the branch.

2. Is the circ desk staffed all hours that the library is open? If not, how
many hours per week is the circ desk staffed?

Yes,to issue library cards, answer directional questions, etc.

3. Are circulating materials checked out at any other service desk in the
library?

Our circulaton desks are near the 3M units, in most cases.

4. What percentage of total checkouts are recorded via self-checkout?

80-85%.  We designed our circulation policies to minimize potential
"exceptions" to self-check.

5. What would you say the response of your patrons is to self-checkout?

a) Very satisified
b) Satisfied
c) Unsatisified
d) Very unsatisfied
e) Indifferent

At least b) satisfied.

5. What would you say the response of your staff is to self-checkout?

a) Very satisified
b) Satisfied
c) Unsatisified
d) Very unsatisfied
e) Indifferent

b) satisfied.

Regards,

John R. Godfrey
Assistant Director
Albuquerque/Bernalillo County Library System
501 Copper Ave. NW
Albuquerque NM 87102
Phone: 505.768.5171
Fax: 505.768.5191
E-mail: jgodfrey@xxxxxxxxxx 


       

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