Re: Self-Checkout

[JGodfrey@xxxxxxxxxx]

Fred,

Here's the answer to your question from Albuquerque Public Library...(17
buildings, 30 self-check machines)

1. How many hours per week is your library open?

From 40 to 60, depenidng on the branch.

2. Is the circ desk staffed all hours that the library is open? If not, how
many hours per week is the circ desk staffed?

Yes,to issue library cards, answer directional questions, etc.

3. Are circulating materials checked out at any other service desk in the
library?

Our circulaton desks are near the 3M units, in most cases.

4. What percentage of total checkouts are recorded via self-checkout?

80-85%.  We designed our circulation policies to minimize potential
"exceptions" to self-check.

5. What would you say the response of your patrons is to self-checkout?

a) Very satisified
b) Satisfied
c) Unsatisified
d) Very unsatisfied
e) Indifferent

At least b) satisfied.

5. What would you say the response of your staff is to self-checkout?

a) Very satisified
b) Satisfied
c) Unsatisified
d) Very unsatisfied
e) Indifferent

b) satisfied.

Regards,

John R. Godfrey
Assistant Director
Albuquerque/Bernalillo County Library System
501 Copper Ave. NW
Albuquerque NM 87102
Phone: 505.768.5171
Fax: 505.768.5191
E-mail: jgodfrey@xxxxxxxxxx


                                                                                                  
                    "Fred Gertler"                                                                
                    <FGertler@xxxxxxxxxx>          To:     <INNOPAC@xxxxxxxxxx>                
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                    owner-innopac@innopa        Subject:     Self-Checkout                        
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                    07/28/00 05:02 PM                                                             
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Colleagues,

There was some discussion about self-checkout systems and self-checkout
statistics in the INNOPAC archives, but I am trolling for some more current
information, as Santa Clara is beginning to contemplate introducing
self-checkout.

I would love the answers to these questions:

1. How many hours per week is your library open?

2. Is the circ desk staffed all hours that the library is open? If not, how
many hours per week is the circ desk staffed?

3. Are circulating materials checked out at any other service desk in the
library?

4. What percentage of total checkouts are recorded via self-checkout?

5. What would you say the response of your patrons is to self-checkout?

a) Very satisified
b) Satisfied
c) Unsatisified
d) Very unsatisfied
e) Indifferent

5. What would you say the response of your staff is to self-checkout?

a) Very satisified
b) Satisfied
c) Unsatisified
d) Very unsatisfied
e) Indifferent

Thanks.

Fred Gertler
Head, Electronic Services
Michel Orradre Library
Santa Clara, CA 95053
Phone: 408-554-6808
EMAIL: fgertler@xxxxxxxxxx


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