Re: Self-Checkout

[Penelope Myers <pmyers@xxxxxxxxxx>]

Please see my responses, written in caps, to your questions...

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Penelope Myers				pmyers@xxxxxxxxxx
Head, Access Services			215 204-0749
Paley Library - 01700			215 204-0769 (fax)
Temple University Libraries
Philadelphia, Pa 19122

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On Fri, 28 Jul 2000, Fred Gertler wrote:

> Colleagues,
> 
> There was some discussion about self-checkout systems and self-checkout statistics in the INNOPAC archives, but I am trolling for some more current information, as Santa Clara is beginning to contemplate introducing self-checkout.
> 
> I would love the answers to these questions:
> 
> 1. How many hours per week is your library open?

		 78 DURING THE SUMMER
		 98 FALL AND SPRING SEMESTERS
> 
> 2. Is the circ desk staffed all hours that the library is open? If not, how many hours per week is the circ desk staffed?
> 		
		YES

> 3. Are circulating materials checked out at any other service desk in the library?
> 
		NO

> 4. What percentage of total checkouts are recorded via self-checkout?
> 		10%
> 5. What would you say the response of your patrons is to self-checkout?
> 
		VERY SATISFIED

> a) Very satisified
> b) Satisfied
> c) Unsatisified
> d) Very unsatisfied
> e) Indifferent
> 
> 5. What would you say the response of your staff is to self-checkout?
> 
	SATISFIED. ALTHOUGH WE'VE EXPERIENCED TECHNICAL PROBLEMS
SINCE THE UPGRADE TO RELEASE 2000 THAT ARE STILL ONGOING.

> a) Very satisified
> b) Satisfied
> c) Unsatisified
> d) Very unsatisfied
> e) Indifferent
> 
> Thanks.
> 
> Fred Gertler
> Head, Electronic Services
> Michel Orradre Library
> Santa Clara, CA 95053
> Phone: 408-554-6808
> EMAIL: fgertler@xxxxxxxxxx
> 
> 
> --
> This message was distributed through the Innovative Users Group INNOPAC list.
> Private replies:  "Fred Gertler" <FGertler@xxxxxxxxxx>
> Public replies:   INNOPAC@xxxxxxxxxx
> Archives:  http://innopacusers.org/list/archives/
> 

--
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