Re[2]: problems with canceling holds

[greg_ferguson@xxxxxxxxxx]

     We have run across this problem many times here at UCSD.  They are 
     called 'broken holds.'  Whenever we come across one or more, we just 
     email the III Help Desk to have them cleared and they take care of 
     them quickly.
     
     Greg Ferguson
     UCSD


______________________________ Reply Separator _________________________________
Subject: Re: problems with canceling holds 
Author:  <aharmon@xxxxxxxxxx> at {ucsdhub}
Date:    01/13/2000 9:32 AM


This happened to us yesterday.  We were waiting for one more 
incident before reporting it, but will go ahead.  This is the first 
time we've seen this.  We've now ended up with an "error" 
message on the patron's account that was the first person in 
the queque.
     
Anne Harmon
Circulation Coord.
James A. Michener Library
University of Northern Colorado
Greeley, CO  80639
aharmon@xxxxxxxxxx
     
From:                   Mark Bayles <mbayles@xxxxxxxxxx>
To:                     "InnopacUsers List Serve (E-mail)" <innopac@innopacusers
rg>
Subject:                problems with canceling holds 
Date sent:              Wed, 12 Jan 2000 14:13:30 -0500 
Send reply to:          INNOPAC@xxxxxxxxxx
     
We have discovered a problem when we clear the hold shelf of expired holds 
each morning as we prepare to run our holds notices. The system is not 
automatically moving the holds to the next person in the queue. It appears 
that this is happening to all holds that were placed after we installed 
release 2000. Anyone else noticing this? We have contacted III and so far we 
have a call tracking #.