Re: Materials Booking problem

[Mieko Yamaguchi <m.yamaguchi@xxxxxxxxxx>]

This problem is affecting both the web and telnet versions.  Basically, 
the daily calendar of availability display between January 1-25 is
incorrect and patrons cannot self-book an item before January 25 even
though the item is for hourly loan and the hourly calendar of
availability looks ok.  I've checked the OPACs of several libraries
offering self-booking facilities and they all seem to be affected.

Innovative is treating this as a possible Y2K problem and giving it a
high priority, although I seem to remember reporting a similar problem 
at the end of 1998 or beginning of 1999.  Unfortunately I have not kept
records of my call from a year ago and cannot remember if the problem 
was actually solved or simply went away - because it was time-limited.


On Mon, 10 Jan 2000, Lesha Fossey wrote:

> This is the first day students have been back since Christmas (when
> our release 2000 update took place) and we are experiencing major
> problems with Materials Bookings. I reported it to the helpdesk last
> week but have had no response yet, and wondered if anyone else is
> having similar problems. Bascially the calendar on the web version is
> completely mucked up. The hourly calendar looks right (in terms of
> showing the closed hours in a different colour) but the daily calendar
> is showing all sorts of days (including every day for the next 2
> weeks) as closed, even though they're not. The days closed and hours
> open tables are set up correctly, and the bookings work if done
> through the telnet version, but all web bookings are being disallowed,
> saying the item is not available. Any advice, suggestions, or "me
> too"s?!

Mieko
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Mieko Yamaguchi                                m.yamaguchi@xxxxxxxxxx
Technical Services Manager/System Coordinator        +44 (0)1248 382970
Main Library, University of Wales Bangor, UK   +44 (0)1248 382979 (Fax)