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  1. Yael Mandelstam
  2. Sierra/ Millennium/ Encore
  3. Monday, May 08 2017, 10:40 AM
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For over two years we have been having a problem with valid subject headings--mainly (but not only) from headings in the 651 field--appearing as invalid. We were recently notified that III decided not to fix this problem, since we are the only library that reported this issue, and was advised by them to find out if anyone out there is experiencing a similar behavior. Here are a few examples of entries from our current Invalid Headings section of the Headings Reports: 

d651 0|aUnited StatesIndexed as SUBJECT: united statesCorrect Heading is: united states agency for international development (from 110 authority n  82167227. The correct 151 authority for United States is n  78095330)
d651 0|aRussia (Federation)Indexed as SUBJECT: russia federationCorrect Heading is: federalnaia sluzhba bezopasnosti rossii (From 110 authority n  96037116. The correct 151 authority for Russia (Federation) is n  92056007)
d651 0|aHaitiIndexed as SUBJECT: haitiCorrect Heading is: port au prince haiti (from 151 authority n  79074525. The correct 151 authority for Haiti is n  79053108)
d61020|aUnited NationsIndexed as SUBJECT: united nationsCorrect Heading is: united nations committee on the elimination of discrimination against women (from 110 authority n  85224694. The correct 110 authority for United Nations is sh 98000836)
Being a law library, you can just imagine what our Headings Reports look like with United Nations, United States, and other jurisdictions appearing as invalid. Is anyone else having a similar experience?


Thanks,Yael
****************************
Yael Mandelstam
Head of Cataloging
Fordham University School of Law
The Maloney Library150 West 62nd StreetNew York, NY 10023
Phone: 212.636.7971
Fax: 212.930.8818
Email: [email]ymandelstam@law.fordham.edu[/email]





ymandelstam@law.fordham.edu
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Bee Bornheimer Accepted Answer
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YES!!!! We have the exact same problem. I cannot believe they told you that you were the only library reporting this issue.
After submitting a ticket (#508978) and going back and forth several times with support, I just got a follow up from support this morning (see below). So...I am not quite sure what to make of this, aside from the fact that there clearly is not a solution to this issue now.

"Hello Bee -
My team is scheduled for in-depth training in working with authority control and headings reports so we can better serve our customers who have questions about these topics. The training is in mid-May.

The question you posed when this ticket was opened is a good example of the types of questions we receive. I'm going to share this ticket with the instructor.

Thanks for your patience. I'll be in touch again, after the second training."

bbornheimer@sandiego.edu
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 1
Eeva Stierwalt Accepted Answer
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Hi Bee! We've had problems with the automated authority overnight process not updating headings consistently in the bibs and reporting the heading as invalid. We've had one particular ticket open for 6 months now (others for over a year). I received the exact same email as you did with a slight veriation! I wondered why it was a training issue when it is obviously a bug or something causing this! Curious! Do you use the automated authorities process?

eeva.stierwalt@lpl.london.on.ca
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 2
Bee Bornheimer Accepted Answer
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Hi Eeva, yes we do. Very interesting that you got the same message!

bbornheimer@sandiego.edu
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 3
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The usual reason why these types of headings (usually corporate names) appear in the Invalid Headings Reports is that there is a 4xx in the suggested authority record with a script not used in the system.

n 82167227
110 1 United States. |b Agency for International Development
410 1 United States. |b وكالة الأمريكية للتنمية الدولية

If the system can't read the Arabic script, all it see's is 'United States' and suggests the 110 field as the correct heading. Similarly:

n 85224694
110 2 United Nations. |b Committee on the Elimination of Discrimination Against Women
410 2 United Nations. |b کنوانسيون رفع انواع تبعيض عليه زنان

The same will be true with Cyrillic characters in 4xx fields. A way to circumvent this is would be to delete those 4xx fields from the authority records that have scripts the system does not use.

I hope this helps.

--Martha

martha.sanders@iii.com
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 4
Yael Mandelstam Accepted Answer
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Hi Martha,

Thanks for the explanation. I randomly checked some of the "invalid" headings in our Headings Report, and they all follow the pattern you described.

If III knows what the problem is, why is it not on the Known Issues list? It sounds like a systemic issue, which means that many, if not all Sierra libraries are probably experiencing this behavior (so far I have heard from five libraries, on and off list). Isn't it time to fix this bug?

Yael

ymandelstam@law.fordham.edu
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 5
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Hi, Yael,

I’m in the process of writing a new Solution for Supportal on this very topic using information I put together for the headings reports presentation I did at IUG as well as the Advanced Authority Control workshop I led last month. I hope it will be ready and published this week.

Martha

martha.sanders@iii.com
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 6
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I have written 2 new Solutions that are now published on Supportal.

Why do legitimate headings show up in Invalid Headings reports?
Solution ID 170510174631332

Why did AACP not update some bibliographic records?
Solution ID 170510182555162

I hope these are helpful.

Martha RS

martha.sanders@iii.com
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 7
Yael Mandelstam Accepted Answer
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Hi Martha,

Thanks for the added information. I must admit that I was surprised to read the suggested solution to the Headings Reports bug. Deleting fields with non-Latin scripts from authority records will prevent proper authority control for libraries that have headings with these scripts in their bibliographic records. And even if a library does not currently have such bibs, there is no guarantee that it won’t have them in the future.

Libraries are of course free to do what they wish, but in my opinion messing around with LC data in authorities is a really bad idea and a very shortsighted workaround for circumventing a system bug that needs fixing.

Yael

ymandelstam@law.fordham.edu
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 8
Yael Mandelstam Accepted Answer
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It looks like this bug also affects the way headings are displayed in Sierra and the OPAC -- see attached screenshots. As you can see, United States has two incorrect See references: United States. Agency for International Development and United States. Central Intelligence Agency.

I checked a few III library OPACs and they all display incorrect See references resulting from the non-Latin scripts problem, so it's definitely a widespread, systemic issue.

Yael

ymandelstam@law.fordham.edu
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 9
David Jones Accepted Answer
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Do the errors still show up if you use Model A for your multi-script records vs. Model B?

http://www.loc.gov/marc/authority/ecadmulti.html

If the system works as expected with Model A records, I can't help but think that having the authority providers globally switch their authority records to Model A is better than trying to adjust the system to deal with both models.

HTH,
David

djones@scu.edu
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 10
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