After our recent change from Syndetics to Syndetics Unbound, my staff say they see fewer cover images for DVDs in the catalog (Encore), but the Syndetics rep says we have access to the same number of images. I think I have an explanation; does the following make sense?
A feature of the new service is that instead of getting no image if there's not one, we get a placeholder image (basically a block of color). I think that Encore tries different fields (020, 028) until it gets an image, and the new Syndetics behavior of sending a dummy image is messing this up; Encore sends an ISBN and there's no image so Syndetics returns a placeholder image, which prevents Encore from sending an 028, which might have retrieved a real image. Do you think that's why my staff say they see fewer images for DVDs in our Encore system?
Technology Services Coordinator
Cuyahoga Falls Library