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Managing communication preferences in Sierra

Are any libraries keeping track of opt in/out of extra email communication through Sierra? If so, I'm interested to hear how you implemented that. We're thinking in terms of promotional announcements for programs, kick-off events, etc... I previo...
New Member

E-resource record loads - Sierra

Hello - it's that time of year where we're examining roles and responsibilities. Would be interested to find out the following: 1) Who performs your e-resources record loads (position, department, level of oversight)? 2) Do you use the ERM mod...
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Account Lock Out After Unsuccessful Attempts

Is there a wwwoption (or other setting) that locks out a customer account after a certain number of unsuccessful attempts? roxanna.foster@toledolibrary.org...
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Sierra Printing

After the last Sierra upgrade, we noticed that some of our aging Dell 2350dn printers were having issues with reliability printing out of Sierra using the print templates. We are looking at getting beefier printers i.e Dell B5830dn units. Does anyo...
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Order records not linking to existing bib/item records.

Dear IUG colleagues, We have a problem that I was wondering if you can be of help to us in finding a solution for it. When we order materials that we already have item records for, Sierra displays the order record as a separate record. T...
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Printing Labels in Sierra

Hi, We're migrating from Sirsi to Sierra and having problems printing spine labels. We use a Zebra GX430t and Computype labels 1005543-1. We use a spine label and book pocket label. 1. Tried the print templates in Admin (those are Gaylord) and Ja...
New Member

MyLibrary mobile app - do your patrons like it, or use it?

We are considering purchasing the MyLibrary App for our Polaris ILS. If you are using the app with your Sierra ILS can you tell me how your patrons like it? Also, is there a way to tell how many of your patrons use the MyLibrary app? If not, can y...
Junior Member

Overlooked idea Lab Submissions

Since the Always Open Space opened 326 ideas have been submitted. Given that number it's no surprise that some great ideas may have fallen through the cracks. Here are just a few of those, which are still in need of additional feedback from all of yo...
New Member

Webpac renewal confirmation

Hi All, When the feature came in (with Rel 2009?) to offer patrons renewing items a confirmation dialog asking 'do you really want to renew' there was a discussion on the IUG list about how to not offer this. In the intervening years has anyon...
New Member

Material type scopes

Hello - Do any of you use material-type based scopes? Are these based on the mattype in the bib record? How do you determine which items and checkins are displayed when the scoped bib record is displayed? Innovative hasn't been able to explain to m...
New Member

"availability / on the shelf" Encore facet fixed in Encore 4.7.3 & Sierra 4.1???

Hello, Encore 4.7.3 has a fix described as "availability and scope facets now work in conjunction with one another to honor scoping rules". I think this was corrected with the combination of Encore 4.7.3 and Sierra 4.1. Can anyone c...
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Order Records, Archiving, Purging, SQL, Link Maintenance, Bib Locations, Location Facet, Customer Service

We migrated to Innovative in 2002. Until about a month ago, we did not delete ORDER records. This September we deleted some 40,000 status 1 (ON HOLD), and status z (CANCELLED) order records. We still have over 900,000 order records in Sierra,...
Junior Member

IUG 2019 Kline Scholarship Application

Thanks to the continued generosity of the Gerald M. Kline Family Foundation, scholarships are available to attend IUG 2019 in Phoenix! The Innovative Users Group is pleased to be able to offer scholarships to appr...
New Member

Can't log into Supportal or CSDirect

Hi All, Logging into Supportal just now suddenly produces a "CredentialDetailError" and CSDirect says 'Sorry, the email address and password combination is incorrect. Please try again.' Which it ain't. Anyone else having problems? ...
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Millennium & Mac High Sierra, extreme lag

We have few Millennium Mac users, but one user upgraded to High Sierra this week with disastrous results. Logging onto Millennium, it now takes 10-20 seconds for the system to receive/render input characters. We are exploring using an installed vir...
New Member

Is anyone else having problems with GOBI shelf ready invoicing?

My library has been trying to make retrieving order/invoice and cataloging records from GOBI for months. We seem to get it working for a while and then it doesn't. Currently we can't send the invoices back for payment. Does anyone know if they've ...
Junior Member

OH-IUG 2018 How Sierra SQL Changed My Life

Attached is a PDF of my presentation at the Oct. 12, 2018 OH-IUG conference. Here's the description from the program: Even if you don't know much about SQL, you can do a lot with simple queries or things you get from other people. We'll show some...
Junior Member

Your Idea Lab Submissions Are Being Developed

The Undo Options Challenge may be over but don't forget the Always Open Space of the Idea Lab does indeed live up to its name and needs your participation. Your ideas matter to Innovative's developers and do influence their future product plan. Jus...
New Member

Can you see what the revision was?

Pretty sure the answer is no. But is there anyone to know exactly what revision happened to a record? We were just seeing if when we look at the number of revisions on any type of record if we can tell if it was just something like the checkout numb...
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IUG 2019 Conference: Program proposals is now open

Greetings! On behalf of the Steering and Program Committee, we would like to invite you to submit a program proposal for the IUG 2019 conference. Please use this following link to submit your proposal: https://www.xcdsystem.com/iug/abstrac...


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