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How do you flag conversations for review?

How do you flag conversations for moderator review? There is a post on the site that is an out-of-office reply that I'd like to flag for moderator review, but I can't seem to find the button to do that. Can anyone point me in the right direction? ...
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Encore 4.6 SP1 release notes and 'feature developments'

Hello, I'm looking at the release notes for Encore 4.6 SP1. Between the 'Features' and 'Highlighted Fixes' sections there's a sentence: "Feature development in Encore 4.6 SP1 requires the forthcoming releases of Sierra 3.1 and Millennium 2014...
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Looking for volunteers to staff the IUG Conference Registration Desk!

Are you attending the IUG conference this year? Do you want a chance to help make the conference a success? Do you like to meet new people? Are you willing to volunteer a few hours of your time? I need people to help greet conference attendee...
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Sierra Users and Security

We're looking at our Sierra logins from a security perspective and trying to make some changes in the interest of better security. Current structure: We have 8 locations with anywhere from 2 to 15 shared circulation terminals at each. Each term...
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Encore Google Analytics: trying to include Behavior > Site Search reports

Hello, We are often asked what search terms customers use to search the catalogue. I know that Web Management reports archives this for us, but it is a bit messy and I can't do a date range search. I have asked Innovative why the Encore Google A...
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How do you remove line breaks in a print template?

Hello, We use Jaspersoft for our print templates. It was recently brought to my attention that our paging lists are split in a way that makes it easy to miss titles if there are more than two on a list. (see attached image) My guess is it splits f...
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SkyRiver Client Problems on New PCs

We are rolling out new all-in-one PCs: Dell Optiplex 3030 AIO Series Intel Core i5 4590S 3.00GHZ 8GB RAM Windows 7 Professional SP1 - 32-bit. SkyRiver is extremely unhappy. Problems: - When we scan an ISBN (or any barcode) into the Sky...
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SDA Java 8, print templates, and the replace() method

We upgraded our SDA clients to use Java 8. Since the upgrade, most of our spine label print templates have stopped working. I did a lot of testing, and it appears that the culprit is the use of the "replace" method. If I use "replaceAl...
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Seeking feedback on iii's ERM

Hi all - we are a Millennium library thinking of upgrading to Sierra and bringing up ERM for the first time. So we would love to learn anything we can about Sierra libraries using iii's ERM. Overall, is it working pretty well for you? Are there as...
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Searching INN-Reach items

I'm trying to determine which of our patrons have items checked out from specific libraries in our INN network. While I have been able to extract a list of patrons with INN items on their record, I am hoping to find a way to narrow that list down to ...
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SIP licenses - establishing and dropping connections

We need some SIP help over here... We are (a vendor is) trying to use SIP 93/94 to establish (and drop) SIP connections originating from one server IP address. Innovative has created the SIP Logins. Does each login have to appear in the LNA SEL...
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Recommend function & Items for the Library to Acquire Form

Hello, Anyone out there using the "Items for the Library to Acquire" form and the "Recommend" acquisitions function in a public library environment? We’re trying to see how well it could work and what adjustments we’d need t...
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patrons claim when they unfreeze holds their holds are canceled

We've heard from several customers that they go to unfreeze their holds in Encore and that their holds are canceled instead. At first I thought that the customer was clicking on the right-hand "unfreeze" checkbox to deselect but also click...
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Email problem

Hi, We have an issue about emailing the Enterprise Backup notices from Sierra Database server. We have three servers which are Sierra Application, Sierra Database and Encore. Application and Encore servers has no problem with emailing. Database ...
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Printing spine labels with Zebra GX430t printer

We have just acquired a Zebra GX430t printer for printing spine labels. The printer will successfully print a label but it also prints about 6 blank labels each time. Has anyone had this problem and found a solution to it? catherine.spozio@bos.f...
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Centralized Sorting

For those libraries utilizing centralized, automated sorting (meaning that all materials are checked in at a central location and then distributed to branch locations) how do you handle hold pickup notifications in Sierra? We are having issues wit...
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Seeking users of Sierra and PeopleSoft

Hello all, We're in the process of migrating to Sierra from a non-III ILS. Our accountant would like to be in touch with other libraries that are using Sierra and PeopleSoft, to discuss how they are incorporating billing of fees and fines in with ...
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Changing to Summary View

Greetings, I know there’s a quick way to do this, but it’s been awhile and I’m just not remembering. Somehow the setting on the cataloging module in our Millennium got changed so that instead of taking you to the item record summary (when you typ...
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Ecommerce and paypal updates to TLS

Hi everyone, I just received an email from our friends at Paypal saying that they will be updating the payflow gateway and will no longer support TLS 1.0 after June 30 of this year (2017). Has anyone else received this notice? A year or two ago,...
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Michigan Innovative Users Group (MIUG) Call for Proposals: 2nd Call

***Please excuse cross-posting*** This is the second call for MIUG program proposals. Don’t miss your opportunity to present! The proposal deadline is April 30, 2017. Submit your proposal today! The Michigan Innovative Users Group (MIUG) Steeri...


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