A. Yes! Idea Lab is open to all staff at Innovative libraries, not just system administrators. We welcome the perspectives of all users, from front-line staff to directors.
Idea Lab will allow all IUG members to have direct input into Innovative product development, and we encourage Innovative libraries of all types across the globe to take advantage of Innovative’s commitment to this new process.
A. Follow these steps to create an account:
A. Not at this time. We hope to enable integration between Supportal and Idea Lab in the future.
A. Idea Lab uses challenges to collect and act on ideas.
A. Each time-bound challenge progresses through distinct phases:
When the challenge ends, Innovative will announce which winning ideas have been selected, and what users can expect regarding how those ideas will be implemented (e.g. development plans, target timeline, etc). The details will remain accessible for viewing in Idea Lab even after the challenge ends.
This is a key difference from the old enhancements system: fewer ideas might be designated “winners” but every winner has a commitment from Innovative and a spot on the roadmap.
A. You can still search the legacy Sierra Millennium enhancements database. If there are items you feel are still a priority, you can create them as ideas in the new Always Open space.
A. Polaris libraries can still view these when logged in to the Supportal. If there are items you feel are still a priority, you can create them as ideas in the new Always Open space.
A. Our goal is to improve coordination between Innovative and the user community regarding innovation. The previous model limited submissions to incremental enhancements for existing products, and the ballot process was cumbersome and not inclusive. With voting limited to one vote per IUG (or PUG) member library, it was difficult to gather meaningful feedback from all users of the systems. The annual ballot process did not align with Innovative’s quarterly development cycle, nor did it include a mechanism for conversations between users and Innovative about the context for requests.
Idea Lab will foster communication and get your winning ideas into the development cycle faster.
Beth Juhl, University of Arkansas, Enhancements Co-Coordinator
Jeremy Goldstein, Minuteman Library Network, Enhancements Co-Coordinator
Gwyneth Jelinek, Fayetteville Public Library, Polaris Team Lead
Updated 7/9/18 mej