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  1. Kathy Farrell
  2. Sierra/ Millennium/ Encore
  3. Wednesday, January 09 2019, 10:51 AM
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My library yesterday was migrated to the new hosted server environment that Innovative has put in place. The owners of these servers have much more stringent security measures and it is impossible to access Millennium unless your IP address has been whitelisted. (This was previously only an issue with the character based system.)

This is presenting a big problem for my library since many of us work from home and we have students take laptops into the stacks frequently.

Has anyone else confronted this issue? How have you dealt with it? The migration team seemed unprepared for it to be an issue.

Any help or suggestion will be deeply appreciated.

kfarrell@gtu.edu
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Brandon Walker Accepted Answer Pending Moderation
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If your institution has a VPN client to allow remote users to connect to the campus network, that would probably circumvent the issue. Otherwise, those varied users would have to request an IP address reservation from their home internet provider and then whitelist those specific IPs.

bwalker@jcu.edu
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
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