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  1. Bruce Eames
  2. Sierra/ Millennium/ Encore
  3. Thursday, October 11 2018, 04:21 PM
  4.  Subscribe via email
Hi All,

Logging into Supportal just now suddenly produces a "CredentialDetailError" and CSDirect says 'Sorry, the email address and password combination is incorrect. Please try again.' Which it ain't.

Anyone else having problems?

Bruce.

bme@unimelb.edu.au
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Bruce Eames Accepted Answer Pending Moderation
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Okay yeah I can get into Supportal now but still not CSDirect.

Bruce.

bme@unimelb.edu.au
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Renee Brumett Accepted Answer Pending Moderation
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I did for about 2 minutes, but then I was able to log back in just now.Renee Brumett
Electronic Resources Librarian
Springfield-Greene County Library District
4653 S. Campbell Ave.
Springfield, MO 65810
417-616-0622

IUG Chair 2018-19

reneeb@thelibrary.org
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Beth Juhl Accepted Answer Pending Moderation
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Hi Bruce -- I experienced that yesterday about this time as well as today. After about 20 minutes, I could get in again last night.

bjuhl@uark.edu
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Joe Montibello Accepted Answer Pending Moderation
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Yep I got the same error just now…




Joe Montibello, MLIS

Library Systems Manager

Dartmouth College

603.646.9394

[email]joseph.montibello@dartmouth.edu[/email]








From: IUG List <discussions@innovativeusers.org>

Reply-To: IUG List <discussions@innovativeusers.org>

Date: Thursday, October 11, 2018 at 6:30 PM

To: Joseph Montibello <Joseph.Montibello@dartmouth.edu>

Subject: [IUG] [#12616]: Can't log into Supportal or CSDirect
















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Bruce Eames created a new discussion
Can't log into Supportal or CSDirect in Sierra/ Millennium/ Encore


















Hello,

This is a notification to let you know that Bruce Eames has created new discussion on the site. You may find the snippet of the new discussion below:














Hi All,



Logging into Supportal just now suddenly produces a "CredentialDetailError" and CSDirect says 'Sorry, the email address and password combination is incorrect. Please try again.' Which it ain't.



Anyone else having problems?



Bruce.



bme@unimelb.edu.au











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Joseph.Montibello@dartmouth.edu
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