Innovative Users Group

Yep I got the same error just now…




Joe Montibello, MLIS

Library Systems Manager

Dartmouth College

603.646.9394

[email]joseph.montibello@dartmouth.edu[/email]








From: IUG List <discussions@innovativeusers.org>

Reply-To: IUG List <discussions@innovativeusers.org>

Date: Thursday, October 11, 2018 at 6:30 PM

To: Joseph Montibello <Joseph.Montibello@dartmouth.edu>

Subject: [IUG] [#12616]: Can't log into Supportal or CSDirect
















New Question Posted




Bruce Eames created a new discussion
Can't log into Supportal or CSDirect in Sierra/ Millennium/ Encore


















Hello,

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Hi All,



Logging into Supportal just now suddenly produces a "CredentialDetailError" and CSDirect says 'Sorry, the email address and password combination is incorrect. Please try again.' Which it ain't.



Anyone else having problems?



Bruce.



bme@unimelb.edu.au











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Joseph.Montibello@dartmouth.edu

Hi Bruce -- I experienced that yesterday about this time as well as today. After about 20 minutes, I could get in again last night.

bjuhl@uark.edu

I did for about 2 minutes, but then I was able to log back in just now.Renee Brumett
Electronic Resources Librarian
Springfield-Greene County Library District
4653 S. Campbell Ave.
Springfield, MO 65810
417-616-0622

IUG Chair 2018-19

reneeb@thelibrary.org

Okay yeah I can get into Supportal now but still not CSDirect.

Bruce.

bme@unimelb.edu.au