Dear IUG colleagues,
We have a problem that I was wondering if you can be of help to us in finding a solution for it. When we order materials that we already have item records for, Sierra displays the order record as a separate
record. The holds go on the order record and when the records are combined the patrons lose their place in the Hold queue. Staff will also have to merge the records and this takes extra staff time.
Is there a setting on Sierra that we can turn on that combines these records so that we don’t run into this problem?
Thank you in advance for your help.
Systems / Cataloging Librarian
San Jose Public Library