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  1. Tasha Bales
  2. Sierra/ Millennium/ Encore
  3. Thursday, January 11 2018, 12:44 PM
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We have few Millennium Mac users, but one user upgraded to High Sierra this week with disastrous results. Logging onto Millennium, it now takes 10-20 seconds for the system to receive/render input characters. We are exploring using an installed virtual OS to workaround the problem. Reinstalling Java did not help.

I feel like I've seen this type of extreme lag before, but it affected many more users, and was not specific to Mac. I'm writing in to ask if this sounds familiar to anyone. Innovative's site makes no mention of a problem. Since we are dealing with only one user at this point, I don't have much to go on. I'm installing High Sierra on an old Mac now to see if I can reproduce the problem. I would have expected to see talk on the list if there were a compatibility issue, but since Millennium users are now a minority, I'm not so sure.

Thanks for your time.

tkeagan@ucsc.edu
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Jennifer Faist Accepted Answer
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We are having the exact same problem with Millennium on one of our iMacs that was just upgraded to High Sierra. The keyboard entry lags considerably, and graphics break up when scrolling the window. I tried uninstalling the client, installing the latest version of JRE, adding the Millennium server to the exception list and reinstalling the client. It helped some, but didn't completely fix it. If you Google "MacOS High Sierra" and "lagging" or "slow" you get tons of forum posts for all kind of software complaining of the same exact issue. I tried some of the suggestions I found online, like checking off "Reduce Motion" and "Reduce Transparency" in the Accessibility Display setting, but nothing made a difference. We'll probably resort to downgrading to Sierra. I will, however, still open a ticket on this with Innovative, and see what they say. Do either of you have a ticket already open with Innovative, so I may refer to your ticket number?

Jennifer Faist
Library Systems & Digital Collections
ArtCenter College of Design

jennifer.faist@artcenter.edu
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Hi Jennifer, I received a reply from Innovative today about this issue for our ticket # 607606 on the Supportal.

Per Innovative, the problem is a bug and a known issue that is currently in software engineering. I was relieved and dismayed to hear this. Innovative indicated they will contact us if a workaround is identified, and I suppose the alternative is to wait for a patch. I'm relieved to know the cause, but dismayed that a warning wasn't distributed in advance of our decision to upgrade. Major bummer for the afflicted staff.

Thanks for your comments.

--
Tasha Bales
IT Systems Librarian, Learning Technologies
Information Technology Services
University of California, Santa Cruz

tkeagan@ucsc.edu
(831) 459-2005

http://its.ucsc.edu/library/
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Bruce Eames Accepted Answer
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Hi Tasha,
We found exactly the same albeit with the Sierra Desktop App. You probably tried this but did you completely remove the Mill client and do a clean reinstall?
Bruce.

bme@unimelb.edu.au
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Thanks Bruce. Per Innovative, it looks like a bug. My first suggestion to the affected staff was to reinstall Millennium, but she encountered errors and was unable to do so. I tend to forget that it is sometimes best to completely remove the client first, so thank you for that suggestion.

--
Tasha Bales
IT Systems Librarian, Learning Technologies
Information Technology Services
University of California, Santa Cruz

tkeagan@ucsc.edu
(831) 459-2005

http://its.ucsc.edu/library/
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