Innovative Users Group

Hi Tasha,
We found exactly the same albeit with the Sierra Desktop App. You probably tried this but did you completely remove the Mill client and do a clean reinstall?
Bruce.

bme@unimelb.edu.au

We are having the exact same problem with Millennium on one of our iMacs that was just upgraded to High Sierra. The keyboard entry lags considerably, and graphics break up when scrolling the window. I tried uninstalling the client, installing the latest version of JRE, adding the Millennium server to the exception list and reinstalling the client. It helped some, but didn't completely fix it. If you Google "MacOS High Sierra" and "lagging" or "slow" you get tons of forum posts for all kind of software complaining of the same exact issue. I tried some of the suggestions I found online, like checking off "Reduce Motion" and "Reduce Transparency" in the Accessibility Display setting, but nothing made a difference. We'll probably resort to downgrading to Sierra. I will, however, still open a ticket on this with Innovative, and see what they say. Do either of you have a ticket already open with Innovative, so I may refer to your ticket number?

Jennifer Faist
Library Systems & Digital Collections
ArtCenter College of Design

jennifer.faist@artcenter.edu

Has anyone had any resolution to this problem? We were coerced into upgrading to High Sierra by our University IT and now we are experiencing this problem with Sierra/SDA. I'm going to open a ticket with III but was hoping someone has had a resolution to this problem. Very disappointed that Innovative didn't warn if this is a known issue.

anna.moss@lipscomb.edu

Innovative has notified us that the problem is in software engineering, and essentially a software update is required (release unspecified) to correct the problem.
I was similarly dismayed, as we could have avoided this if Innovative had been proactive in notifying us of the issue.  Locally, we also should have taken steps to prevent and to pre-test, but now it's a moot issue.
On Tue, Feb 20, 2018 at 8:50 AM, Innovative Users Group <[email]discussions@innovativeusers.org[/email]> wrote:




















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Anna Leta Moss replied to the discussion Millennium & Mac High Sierra, extreme lag














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Has anyone had any resolution to this problem? We were coerced into upgrading to High Sierra by our University IT and now we are experiencing this problem with Sierra/SDA. I&#39;m going to open a ticket with III but was hoping someone has had a resolution to this problem. Very disappointed that Innovative didn&#39;t warn if this is a known issue.

[email]anna.moss@lipscomb.edu[/email]







[email]tkeagan@ucsc.edu[/email]
(831) 459-2005

http://its.ucsc.edu/library/



tkeagan@ucsc.edu

Our ticket is in Software Engineering as well. High Sierra has a whole new file system that the client can't handle. The only option is to downgrade the OS. We were lucky that we only upgraded one computer and then found the problem. I've recommended to my staff to not upgrade past Sierra OS (10.12.x). IT was ready to upgrade us all, so at least IT knows now that we have to stay on the Sierra operating system for our Macs. They will also make sure when purchasing new equipment which comes pre-loaded with High Sierra, that they will be able to wipe it and install Sierra OS.

Jennifer Faist
Library Systems & Digital Collections Administrator
ArtCenter College of Design

jennifer.faist@artcenter.edu

We are having the same problem in High Sierra. The Sierra app will launch, but none of the functions work. I hope Innovative gets this fixed, quickly. We are using the Sierra web app, but find that the Reserves area of the web app is so slow that it is basically unusable.

martinp@missouri.edu