I have a library that has two computers both running Win 10 and Sierra. In Admin >> Settings >> Print Templates, I have the user select 'Due Slip' in the left pull down, check 'Use Print template', and then highlight their libraries' new print template that I custom made in Jaspersoft Studio and imported into Sierra.
When the user hits the preview button on No.1 computer, their correct Print Template pops up in a view as it should.
But on their No.2 computer, the user gets a error message when they hit preview..
When a patron checks out using No.1 computer, the new custom due slip prints out fine. No receipt gets printed when using No.2 computer.
Trying to figure out what No.2 computer doesn't like about the Print Template I made. The only difference I can tell is that the computers have different Java update build numbers. Not sure where else to look.