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  1. Adam Cowlin
  2. Sierra/ Millennium/ Encore
  3. Wednesday, July 12 2017, 03:09 AM
  4.  Subscribe via email
Hi everyone,

I'm starting to get to grips with Google Analytics at the moment, but seem to be having some trouble when it comes to Encore's stats.
The bounce rate and percentage of new users were both close to 95% so we excluded the IP addresses, using the filter function, of the library staff machines and the search machines in the library. (These machines reload Encore's main search page every 30 seconds.)
Still, after these changes were made, the stats stayed the same.
This doesn't seem to be an issue with any of the other websites we use analytics with.

Has anybody else had this issue and/or know any way that this could be fixed so that the data is closer to what we believe it should be?

Best wishes,


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