The IUG Steering Committee members regularly communicate with key Innovative staff regarding concerns and questions we hear from the IUG community, and a recent topic of discussion on Innovative's Sierra listserv was the customer survey sent to a sample of Sierra customers.
Last week I spoke with Kirsten Matetich, Director of Integrated Marketing for Innovative, and she asked me to pass along to you Innovative's appreciation for your participation in the survey last month. They are thankful for the time you took and the thoughtfulness of responses. I asked if she could share how Innovative plans to use that feedback and she gave me the following:
"1. For marketing collateral -- as you can imagine getting approval on case studies, quotes, etc., can be a challenge when we go one by one with our customers, so this survey is one tool we have to collect feedback and efficiently request approval for publishing it.
2. Feedback for III teams -- feedback will be shared with relevant teams within III as data points for our work today and future plans."
Kirsten reported there were so many responses and so much data to go through that it's taking a bit of time. If you used the survey to report any burning issues, she suggested you reach out to your account manager or to contact the CRC (Customer Relationship Center) at email@example.com.