Marshall Breeding is collecting data for the 2018 International Library Automation Perceptions survey conducted through Library Technology Guides.
This survey, now in its twelfth annual iteration, provides an important opportunity for libraries to register their perceptions of the strategic automation products they use, organizations that provide these products, and the quality of support delivered. The survey also probes at considerations for migrating to new systems and the level of interest in open source products.
While the numeric rating scales support the statistical results of the study, the narrative comments provide even more interesting insight into the current state of library automation satisfaction. Comments will be published in the survey results, though redacted to conceal any text that might identify the individual or organization responding.
Please help your fellow libraries who might be in the process of evaluating library automation options by responding to the survey. Any information regarding vendor performance and product quality can be helpful when making strategic decisions regarding automation alternatives. A large number of responses strengthen the impact of the survey and the subsequent report. This survey also provides constructive criticism to the vendors involved to help them address any prevailing issues or concerns.
If you have responded in previous years, please respond again this year to help identify any trends regarding improvement or worsening of the products or support services.
For more information about the survey, for instructions on how to participate, and to see results of previous year's survey reports, see:
I hope that all libraries using automation systems from Innovative will respond.
The results from last year’s survey, including data from all previous editions, is here:
Please let Marshall know if there are any questions regarding the survey.
Editor, Library Technology Guides