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  1. Kathy Farrell
  2. Sierra/ Millennium/ Encore
  3. Tuesday, October 10 2017, 02:37 PM
  4.  Subscribe via email

Hi folks,

My library is interested in the ecommerce product.  (We are a Millennium site.)  As seems to be par for the course now, we can't get anyone at Innovative to respond to email inquiries, so I thought I'd ask the group.

1. After looking at most of the info on CSDirect, it seems that ecommerce only involves online payments.  It does not help with the patron standing in front of you with their credit card.  Is this true?

2. If that is true, what do you do in that situation?  Do you have a way to take in person credit payments or do you send them to the web?

3. Are you using any other products in tandem with ecommerce or instead of ecommerce that allow you to take both in person and online payments?  We want to get something that will interact with Millennium for online payments or allow the staff standing at the circ desk to take a credit card and clear the fines.

Any information greatly appreciated,

Kathy Farrell

Systems Manager and Metadata Librarian

Graduate Theological Union Library

 



kfarrell@gtu.edu
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Karen Perone Accepted Answer
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Hi Kathy,

Not stupid questions at all. Here is how we handle patrons who want to pay fines with credit cards.

>1. After looking at most of the info on CSDirect, it seems that ecommerce only involves online payments.  It does not help with the patron standing in front of you with their credit card.  Is this true?

Yes and no. While it is true that the ecommerce product only works with the patron webpac side of things and not on the Millennium/Sierra staff side for credit cards, there is nothing preventing you from logging in to the webpac as the patron to take a credit card payment.

>2. If that is true, what do you do in that situation?  Do you have a way to take in person credit payments or do you send them to the web?

Staff here will never turn away a patron who is standing in front of them with money, check, or credit card in hand. If the fine is over $5, we will login to the patron's account through the webpac and process the transaction. We purchased card swipers so that we do not have to key in the credit card number.

>3. Are you using any other products in tandem with ecommerce or instead of ecommerce that allow you to take both in person and online payments?  We want to get something that will interact with Millennium for online payments or allow the staff standing at the circ desk to take a credit card and clear the fines.

We set up our credit card merchant account through PayPal and everything is secure and transparent to the staff and users. It has worked quite well for us for many years, first on Millennium and now on Sierra. The credit card transaction will remove the fine from the patron's record and record it as a credit payment. We have about 20% of our fines paid this way.

--Karen Perone, Rodman Public Library



flutebrarian@gmail.com
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 1
Colleen Medling Accepted Answer
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Morning All,

Just another piece of the puzzle.  If you are trying to be PCI Compliant (or looking to be) staff taking a credit card payment via a staff pc and the web leaves you open  to a having to attain a higher level of SAQ (you would be looking at a D which has many more hoops to jump through).  Some libraries have used a stand alone pc then directing the patron to pay at this.  This is a rather grey area but could be considered a decent work around leaving the library needing only to attain a SAQ A.  

If you have any PCI questions please do not hesitate to ask.

Sincerely,

Colleen Medling

Automated Services Manager

Salt Lake County Library Services

cmedling@slcolibrary.org



cmedling@slcolibrary.org
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 2
Bruce Eames Accepted Answer
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We have used Linked Ecommerce for many years and about 47% of our fine payments are made this way, by patrons  doing it themselves from offcampus.

Re PCI compliance,  I believe that using linked ecommerce removes the need for this as the actual payment takes place on the Paypal site rather than your own site.

Bruce.



bme@unimelb.edu.au
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 3
Alison Pruntel Accepted Answer
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Hi Kathy,

We started using the ecommerce link product this spring (per previous comments, I believe by using link, where transaction takes place on PayPal, ensures PCI compliance). We opted not to take credit cards at our service desks, those remain cash or check (if over $5) because we would have to separate network, etc. So if a patron only has a credit card, we explain they can do from their own computer/device or show them how to do so from the public OPACs that are located near the service desks. It hasn't been an issue, i.e., no complaints about that from patrons. We see about 10% of our fines payment coming via CC, but replacement fees/manual charges, it's much higher, sometimes up to 70% per month. Usually because the amounts are much higher (over half our patrons owe fines less than $5, which is the minimum amount we'll accept being paid by CC).

Alison

Alison Pruntel

Library Systems Administrator

Fauquier County Public Library

11 Winchester St.

Warrenton, VA 20186

540.422.8515

http://fauquierlibrary.org

 



alison.pruntel@fauquiercounty.gov
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 4
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