My library is interested in the ecommerce product. (We are a Millennium site.) As seems to be par for the course now, we can't get anyone at Innovative to respond to email inquiries, so I thought I'd ask the group.
1. After looking at most of the info on CSDirect, it seems that ecommerce only involves online payments. It does not help with the patron standing in front of you with their credit card. Is this true?
2. If that is true, what do you do in that situation? Do you have a way to take in person credit payments or do you send them to the web?
3. Are you using any other products in tandem with ecommerce or instead of ecommerce that allow you to take both in person and online payments? We want to get something that will interact with Millennium for online payments or allow the staff standing at the circ desk to take a credit card and clear the fines.
Any information greatly appreciated,
Systems Manager and Metadata Librarian
Graduate Theological Union Library